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2018, the year of (social, personal & business) change
So, its officially the end of 2018 and it's been a roller coaster of a ride. Many ups, ups so high I was afraid of the ride down, and...
Customer Service In A Social Media World
First, let me start by saying that social media can't replace face to face and in person customer service. phew. Social media provides a...
Use a bad review for your own benefit
"But what if I get a bad review?" I hear this from so many clients. Of course my first thought is, you shouldn't be getting too many bad...
How you SHOULD be measuring your social media efforts:
HINT - its not just about the calls!
Asking for a review
So how do you go about asking a client to give you a review? - Is easier than you think!
5 Tips to satisfying an unhappy customer
Who has ever had an unhappy customer? Until recently, I never really gave thought to an unhappy customer because I have always worked so...
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