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Mastering Customer Retention
Marketing is only part of the solution, consider how you can use behavioural economics and consumer insights to create loyalty and increase

Loss aversion, why losing sucks
Why do we hate losing something? How do businesses and marketers use this to make us less likely to leave them?

Are digital nudges making you anxious?
How can businesses and brands leverage nudges ethically and effectively and empower consumers rather than making them anxious?

Get your customers to do the work!
By definition, of 'The IKEA effect' is a cognitive bias that shows that people place a higher value on things they helped to build or create

We're all a bit judgy... for our own good.
Everything we do or don't do reflects and creates an opportunity to let people make judgements about us, or sends a message about who we are

Too much choice is a bad thing
It's a beautiful sunny day and you find yourself at a market, a tourist trap or a pop-up shop and though there are a lot of great items,...
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